Privacy Policy

Last updated: September 3, 2026

1. Introduction

Welcome to Wakatobi Japanese Grill. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or subscribe to our updates.

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, and phone number you provide when you send us a message or subscribe to our newsletter.
  • Message Content: Anything you write to us through the contact form.
  • Usage Data: Aggregated, anonymous information about how our website is used (pages visited, device type, approximate region). Our analytics are cookieless and do not build individual profiles.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Send you promotional materials and updates (only with your consent)
  • Improve our website, menu, and services
  • Comply with legal obligations

4. Online Ordering and Gift Cards

Online orders are processed by ChowNow, and gift cards are sold and managed by Toast. When you place an order or buy a gift card you are using their platforms, and their privacy policies govern the payment and order information you provide there. We do not store your payment card details.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who help us operate our website and communications (for example, our hosting, database, and email delivery providers), who may only use it on our behalf
  • When required by law or to protect our rights
  • With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications at any time
  • Withdraw consent at any time

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the details below.

8. SMS Opt-In

By opting in to receive SMS updates, you consent to receive text messages from Wakatobi Japanese Grill about offers, events, and updates. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time or HELP for help. US numbers only. Consent is not a condition of purchase.

9. Cookies and Analytics

Our website does not use advertising or tracking cookies. We use a privacy-friendly, cookieless analytics service to understand overall site traffic. Third-party services linked from our site (such as online ordering, gift cards, and embedded maps) may set their own cookies according to their policies.

10. Third-Party Links

Our website contains links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time. We will post the new policy on this page and update the "Last updated" date above.

13. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us: